1. About Our Products
Q: Are your handbags made from real leather?
A: Yes, all our handbags are crafted from 100% genuine leather, ensuring premium quality and durability.
Q: How are your bags inspired by designer brands?
A: Our handbags are inspired by high-end designer aesthetics, offering timeless, elegant designs at an affordable price.
Q: Do you offer vegan or faux leather options?
A: Currently, we specialize in genuine leather products, but we’re exploring eco-friendly options for the future.
Q: How do I care for my leather handbag?
A: We recommend using a leather conditioner and storing your bag in a dust bag when not in use. Avoid prolonged exposure to sunlight and moisture.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders, regardless of the total.
Q: How long will it take to receive my order?
A: Orders are typically processed within 3 business days and delivered within 10-14 business days, depending on your location.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping is free to most of the countries. Emails us to find out if your location is eligible for free shipping.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in their original condition.
Q: How do I start a return or exchange?
A: Simply contact our customer support team at [your email or support page] to initiate the process.
Q: Do I have to pay for return shipping?
A: Return shipping is free for damaged or defective items. For other returns, the cost will be the customer’s responsibility.
4. Promotions & Discounts
Q: How can I stay updated on sales and promotions?
A: Sign up for our email newsletter to receive updates on exclusive discounts, new arrivals, and special offers.
Q: Can I combine multiple discounts on one order?
A: Only one discount code can be applied per order unless stated otherwise in the promotion details.
5. Customization & Sizing
Q: Can I personalize or customize my handbag?
A: At the moment, we do not offer customization, but we’re working on introducing this feature soon!
Q: What are the dimensions of your handbags?
A: Each product page includes detailed dimensions and specifications to help you choose the right bag.
6. Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods at checkout.
Q: Is my payment information secure?
A: Yes, our website uses secure SSL encryption to ensure your personal and payment information is protected.
